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Own brands
KOENIC
PEAQ
ok.
ISY
Downloads
DE
EN
IT
NL
FR
Reporting a product cybersecurity incident (Cyber Resilience Act)
Incident
Product
Description
Contact
Review
You don’t need to be a technical expert to submit this report. Please describe what happened in your own words. Your report will help us protect other customers.
Which of the following best describes the situation?
*
Someone has accessed my device or account without my permission
My device is behaving unusually or carrying out actions on its own
My personal data may have been disclosed
My device suddenly stopped working
I have discovered a security vulnerability – nothing untoward has happened so far
Something else related to security
Is that still allowed?
*
Yes
No
I'm not sure
When did you first notice that?
*
Next
>
You will find the product name and model number on the device itself or on the packaging.
Brand
*
Please select
ISY
OK
KOENIC
Other brand
I’m not sure
Product name
*
Model or item number
Where did you buy this product?
*
At a MediaMarkt branch
At a Saturn branch
In the MediaMarkt online shop
Elsewhere
I don’t know
Next
>
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Please describe what you noticed in as much detail as possible.
What happened?
*
Links or references (optional)
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>
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All fields on this page are optional. You can submit this report anonymously.
Your name
Email address
May we contact you if we have any further questions?
Yes
No
How did you discover this problem?
I’ve experienced it myself
I’ve read about it online
A friend told me about it
I’ve tried out the device
Other
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Please check your details before submitting.
By submitting this report, you confirm that the information provided is correct to the best of your knowledge.
I submit this report to the best of my knowledge and belief and in good faith*
I agree that my personal data may be processed for the purposes of compiling this safety report in accordance with the
privacy policy
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